A few tips
This is now THE most visited call centre related forum in the world.
Do not post messages on the boards of people you do not know unless you have invited people to the network. To do this, click on the invite section. This is to ensure a higher level of professional on this site. Failure to comply with this rule may mean the termination of your account.
For more information about outsourcing to The Philippines, click the map:

Fraud Busting
Every day, I receive emails from troubled call centre owners, consultants and clients alike. One of the major issues is that people are concerned that it's very difficult to trust offshore call centres and it's very difficult for offshore call centres to trust clients especially when coming through brokers and consultants. The only way to combat this is through the sharing of information. We therefore want you all to do the following.
(1) Invite all of your trusted suppliers, clients and partners and write recommendations on their pages and ask them to do the same for you.
(2) Use your blog to post details about companies who you feel have treated you unfairly to share details about this.
We are going to employ someone to screen various information sources to share this information with site users.
Together, we will provide the greatest and largest information share around the world. Please help us to help you.