5th ISTANBUL CALL CENTER CONFERENCE & EXPO

As IMI Conferences, we, this year again, offer you a chance of being a part of the most comprehensive events during Call Center Days which we organize for the purpose of promotion, development call center sector, and increasing the inter-sector communication.

We are happy and proud to carry the Istanbul Call Center Conference and Expo to its fifth year, which we organize for the purpose of positioning İstanbul as the center of the sector. The main theme of V. İstanbul Call Center Conference this year will be “ Reinventing Your Contact Center : A Crystal Road to Priceless Multi- Channel CRM.

The content of the conference comprises the topic titles of how to produce communicative perfection of employees bay means of the educational culture generated in your call center; engaging self service; ways of creating an extraordinary customer experience by bringing together in harmony all customer contact channels; seeing the organization from the customer’s perspective, and exploring the cultural, strategic and tactical value of institutionalizing this perspective; and other titles that you will listen from the trend setting names of the sector. In the conference in which, along with technology and strategy, the human dimension will also be addressed, you will explore also the technicalities of transforming your people to deliver a great customer experience, as well as reaching the Generation Y that has different agenda and different demands.

In 2009 İstanbul Call Center Awards Ceremony which will take place within this 2 days conference, we will experience together again the excitement of awarding individuals and organizations contributed to the development of the sector.

Being the most important reference source of the call center sector, Türkiye Call Center Catalogue, the first and only catalogue in the sector,will be handed out to participants during the expo as every year.

The “Turkey Executive Call Center Meetings Days”, which will serve as a meeting ground for international investors who want to be in Turkish market, will be held for the first time on September 3-4, 2009.

The point which Call Center Days, the most important meeting point of the call center sector, has reached today sheds light over the targets we determined for the coming years. We will be happy to host you in these meetings, the most important call center event of the year.
Kind regards,

Kind regards,

Meltem Karateke
President, IMI Conferences

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