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Northamptonshire call centre involved in scam
Telecoms giant BT has been forced to pay the Ministry of Defence £1.3m in compensation after its staff made sure they met call-answering targets by phoning each other.
A call centre in Kettering was involved in the scam, which involved figures being fiddled to help BT avoid fines for not answering calls quickly enough as part of a £3bn deal to operate the armed forces' telephone system.
BT sacked some of the "small number of staff" involved and paid more than £1m in service payments, the £122,000 cost of investigating the fraud, and the £197,000 cost of the sham calls.
The contract was first awarded to BT in 1997 and extended to July 2012 in 2005.
It centred around providing a phone service to more than 200,000 personnel.
The scam was not spotted immediately because it did not have enough impact on the phone service to spark complaints by users.
A call centre in Kettering was involved in the scam, which involved figures being fiddled to help BT avoid fines for not answering calls quickly enough as part of a £3bn deal to operate the armed forces' telephone system.
BT sacked some of the "small number of staff" involved and paid more than £1m in service payments, the £122,000 cost of investigating the fraud, and the £197,000 cost of the sham calls.
The contract was first awarded to BT in 1997 and extended to July 2012 in 2005.
It centred around providing a phone service to more than 200,000 personnel.
The scam was not spotted immediately because it did not have enough impact on the phone service to spark complaints by users.
Replies to This Discussion
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Permalink Reply by Anthony Mitchell on -
What really happened here? Inflated cph estimates by MoD? With a fine of this size, there had to be some other factors.
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