performance based call center reference

[darren]

Hi
Can anyone refer a performance based call center that they have worked with.

Thanks,
Darren

[Subha]

Greetings!



Let me introduce thus, I’m Subha-Business Development Manager for E2Scorp (www.e2scorp.com) and we are looking to expand our BPO operations in various verticals and in this discussions we happened to emerge our selves to join hands with credible companies in the market strategy like yours, we at E2S are looking out for Voice / Non-voice projects with long-standing clients, so for your perusal I’m enclosing you with our company profile. Do let me know if you need any other information to discuss further.


Regards,



Subha Kamarsu _ Business Development Manager

703.673.7239 W | 703 880 7584 F | [e-mail]



Everest Business Solutions Inc (E2S Corp) | Excellence 2 Solutions

Consulting, Technology, Outsourcing and Innovation | www.e2scorp.com






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[Saravana]

Hi,

Bellmellfoi IT solutions (India) Pvt Ltd is a start up company having its roots in Coimbatore ,India.We have registered our self with the Indian companies Act and obtained all legal licenses to offer a wide spectrum of services to our Indian and offshore clients.We are in the process of setting up a world class contact center and intend to provide high quality end to end contact center solutions ranging from 24/7 voice support,non-voice support,telemarketing ,lead generation and appointment setting services and verification.We can have highly skilled agents on the floor who treat your customers to be our own customers and offer support functions.

We will get our center fully functional by JAN 2009 and may wish to offer services 24/7 then.

What we can offer:

* Dedicated agents who can handle all your outsourcing needs and assure the SLA delivered consistently.
* 100% call recording
* 100% predictive dialer to make use of the database more effectively
* Control and monitor Abandon rate
* Deploy MPLS over VPN rather than Voip to have increased voice clarity and improved high end security of critical data.
* Real time reporting analytic' s
* High quality service deliverable's
* Follow DNC procedures and have strict quality monitoring policies in force
* Wramp up anytime to any number of seats without any downtime/service interruption.
* Captive power supply to back up the entire operations and assure you uninterrupted service round the clock
*High redundancy
*Six sigma quality procedures and stringent quality monitoring

Please kindly let us know how shall we serve you and also a briefing on what is expected out of us for a clear and better understanding.

Please revert back as to how do you wish to proceed further.

Hope to join hands and grow together.

Thanks and Regards,

Saravana Kumar.
Managing Director.
Bellmellfoi IT Solutions (I) Private Limited
[phone]
[e-mail]

[Khalid Khan]

Hi Darren
Our call centre is performence based. Pls let me know what you are looking for.

Regards

[e-mail]

[Nishant Mohan]

Hi Darren,

Please check with Rob about my references.

We are a Mumbai based center and look forward to hearing from you

Regards,
Nishant

[Alen Frazer]

Hi Darren,

We are performance based call center, working on 25 seats. Mostly we work on per sale basis. send us your requirement and project details.

Regards,
Alen Frazer
[e-mail]

[Justin Fiddler]

Darren
Our company has 2 centers in Canada and the Dominican Republic. I would be intested to find more info about the product you are offering.

Justin Fiddler
[e-mail]

[Brian Cooper]

Do you know of any center who would be interested in running a mortgage modification programme (US). Lead Generation I mean...

[Ardie]

Hi Darren,

We are a performance based call centre owned by a Norwegian located in the heart of the business district city of Manila Philippines. Please visit our website www.teleopsresource.com.

Regards,

Ardie

[Desmond]

We are a performance base call center and will like toknow more aboutyour projects. please contact us at [e-mail]

[Bhuwan Verma]

Don't want to say much but can only say one thing-

[e-mail] ( always ready for work)

[John Gison]

Greetings,

I’m John Gison, Manager of Business Development for Sixeleven Global Services. I‘m contacting you today to get your thoughts regarding your company’s outsourcing requirements.

Here are some common reasons why companies outsource:
• Lower costs due to economies of scale
• Ability to concentrate on core functions
• Greater flexibility and ability to define the requisite service more readily
• Specific supplier benefits. For example, better security, continuity, etc.
• Higher quality service due to focus of the supplier
• Improved internal management disciplines resulting from the exercise itself
• Less dependency upon internal resources
• Control of budget
• Faster setup of the function or service
• Lower ongoing investment required in internal infrastructure
• Greater ability to control delivery dates (eg: via penalty clauses)
• Lack of internal expertise
• Increase flexibility to meet changing business conditions
• Purchase of industry best practice
• Improve risk management
• Acquire innovative ideas
• Increase commitment and energy in non core areas
• Improve credibility and image by associating with superior providers
• Generate cash by transferring assets to the provider
• Gain market access and business opportunities through the supplier’s network
• Turn fixed costs into variable costs
The bottom-line is that outsourcing can save your business money in labor-intensive, high cost areas, which you can reinvest into areas for future growth (such as Research and Development, for example).

We can provide complete telesales to help increase your company's revenues, inbound sales (where customers see an advertisement and call in to the company with inquiries), customer service (which could include Live Chat), and even email support be sure customers experience the utmost quality and functionality of products and services.

Here’s our website for your review: http://www.sixelevencenter.com

Aside from voice-oriented call center services, Sixeleven Global Services is also engaged in non-voice BPO legs such as recruitment process outsourcing, transcription services, graphic design, web development and SEO.
Please contact me with details of your outsourcing needs so I can give you a quote for services specially tailored to provide your solution at the best price.

Thank you for the interest you have shown in Sixeleven Global Services.
Sincerely,

John Gison
Manager, Business Development
Sixeleven Global Services
Direct: [phone]
Main: [phone]
Mobile: [phone]
Telefax : [phone]
YahooID: john.gison
Skype: john.611
Email: [e-mail]
Web : www.sixelevencenter.com

[Tanmoy Mukherjee]

Darren,

It is the most hard task to find performance based call centres in offshore locations these days. Mostly the large and mid sized companies never work on performance basis. The new comers, tiny mini centres, and other who mushroom here and there will always decline offers of performance based programmes. The companies which will agree to go ahead with you will either take excess time and delay unnecessarily (mostly true for Philippines centres) or the service delivery will be of poor quality (India). I have found that companies working on our campaigns are of two types, one renowned companies, and secondly some very small companies. The former will never be able to deliver result and will always be bothering you for increasing bandwidth of commission, or for database, etc, etc. The later are more performance driven in their fight for survival. They work hard but mostly they fail in some counts like, less manpower, no state of art technology and inconsistency in running a single programme for a long time. Also lack of expenditure into training these days is hampering good call centre business in India and Philippines.
An advise, never have blind faith on the tall claims made by call centres in postings or in their websites. We got our fingers badly burnt several times.
It would be better if you can take the assistance of some reputed brokers to channelize your work, only after they assure you that they will not charge hefty amount from the centres.

Regards

Tanmoy Mukherjee