Call Centre Software

[Carolina Mosbah]

For next generation contact centers, Rostrvm brings the unique predictive dialler which delivers high performance contact with your customers and prospects. It supports structured, multimedia automated outbound contact to ensure you meet commitments to your customers and stay in touch. Following are the highlights of predictive dialer.

• Supports predictive dialling, progressive dialling, and preview dialling modes for flexibility and productivity

• Integral scripting to ensure that when you make contact you arm your team with the right information, follow process and say the right thing at the right time

• Blends telephone, text message (SMS) and email contact

• Uses advanced dialling algorithms in association with real-time information about your call centre to optimise outbound activity

• Sophisticated campaign management, management information and agent analytics tools ensure optimal performance with a personal touch

• Meets Ofcom, Direct Marketing Association (DMA) and Information Commissioner guidance as well as EU directives on nuisance calls and distance selling

• Seamless integration with Rostrvm's inbound applications

Rostrvm OutBound predictive dialler ensures that you meet commitments to your customers and maximise your opportunities with well managed proactive calling.