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What you do in call centres

Outsourced, Consultancy, Service Provider

About Me:

David D. Mullaney has provided executive leadership, direction and management to a number of leading consulting, teleservices and customer care organizations in the United States, Canada, Asia Pacific and Europe for the past twenty years. Mr. Mullaney is currently a Principal of DDM Consulting, Inc. and Patriot Marketing Group, Inc., both firms offer a broad range of services in direct marketing, customer handling, and contact center performance areas. Prior to establishing these businesses, Mr. Mullaney was a Principal with Customer Contact Solutions, LLC. In this role he conducted enterprise-wide assessments, focusing on customer contact channel activities in order to identify opportunities to increase operational efficiencies, improve customer service and enhance sales effectiveness. In 2000 he became a major shareholder and Board of Director of Innovative Marketing Strategies, Inc. (IMS), the 15th largest outbound telemarketing company in the United States. IMS was acquired by publicly held Epixtar Corp. in January 2005.

During his career Mr. Mullaney also served as Vice-President of Business Operations at Telespectrum Worldwide, Inc. and subsequently as Vice-President of Customer Development and Management at ReeseBrothers, Inc. While at these two organizations Mr. Mullaney was directly responsible for all aspects of operations and business development for a combined 45 call centers and 9,000 employees. Mr. Mullaney has also held executive positions at New Boston Group, Inc. and NBG Services, Inc.

Website:

http://dddm-consulting.com

Who You'd Like to Hear From

Individuals who wish to discuss outsourcing opportunities around the globe.

Comment Wall (2 comments)

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At 3:47am on January 14, 2009, Jeff Morton said…: Greetings,

I"m Jeff Morton, Senior Manager of Business Development for WinSource Solutions, Inc. I am interested to know about your outsourcing requirements so that I can put together some figures and a proposal for how we may have a mutually beneficial relationship.

There is a variety of quality services we can provide for you at very reasonable rates. We can provide you with a complete package: telesales (possibly global) to help increase your company's revenues, customer service (including Live Chat & email support) to assist those valued customers that you want to retain, and tech support be sure your customers experience the utmost quality and functionality of your products and services.

Please let me know the best time to reach you, as I'd be happy to give you a call to discuss your thoughts.

Sincerely,

Jeff Morton

Senior Manager for Business Development
Skype: jmorton2007
Email: jeff.morton@winsourcesolutions.com
Website: www.winsourcesolutions.com
Phone: +632-667-3838 ext. 8201
Fax: +63-687-7012
Mobile: +63 927-354-6610

At 3:55am on September 15, 2008, Tom Berenguer said…: Dear Mr. Mullaney,

By way of introduction, I am the Vice President for Business Development of Global Hotline Philippines, Inc. (www.globalhotlineinc.com).

Our parent company, IA Global, Inc. (www.iaglobalinc.com) is a publicly listed company in the American Stock Exchange. IA Global's strategy is to heavily involve itself in the business process outsourcing business in the Philippines. In Japan, our sister company Global Hotline, Inc. has 1,300 employees servicing the telemarketing requirements of the biggest telcos and insurance companies in that market. It is this formula for success that we are now implementing in the Philippines.

Your extensive background in the teleservices industry is quite remarkable, and I would be more than happy to discuss possible business opportunities with you at your earliest convenience. Kindly send me an e mail at berenguer@globalhotlineinc.com if you are open to discussing business opportunities with our organization.

Regards,

Tom Berenguer