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JP Laurente's Discussions
GENUINE 50 SEATER INBOUND WITH ADVANCE PAYMENT
Replied Dec. 5, 2008
Call Center ( Seat Lease)
Started Dec. 2, 2008
Making Things Happen
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Profile Information
- What you do in call centres
- Outsourced, Technology, Consultancy, Telecommunications, Offshore, Training, Facilities, Service Provider
- About Me:
- President/CEO of Teleworx active solutions, inc.
Competitive Advantages
Technology
Teleworx uses a software based call
center system which integrates the CRM with
the dialer. This allows us to be able to expand
our capacity and react quickly to market forces
without having to spend a lot of money. Lower
expenses translate to cost benefits to our
customers.
Competency
We have experienced Team Leaders
who handle 10 to 12 CSR’s (Customer Service
Representative) per team. Each CSR goes
through a very rigorous 1 month training program
before they are even considered for hiring. The
Foundation Training Program has 3 modules
including OJT for 2 weeks. If at any point a
trainee does not pass a module, he or she is
not allowed to advance. Teleworx employs full
time trainers who can also handle a variety of
training programs including selling strategies,
customer service, and product specific training.
Facilities
Teleworx has fully redundant
telecommunications and power facilities in place.
We have several connections to different
telecommunications service providers through
a variety of last mile solutions. All agent
terminals and active equipment are supplied
with UPS units. Our back up generator can
supply power to the operations indefinitely and
is only limited by the availability of fuel.
Network Security
All CSR workstations have been
secured by removing all media devices and by
disabling all USB ports. Firewalls and Anti-
Virus appliances have been placed to safeguard
Teleworx's network. Security policies are
configurable according to the customer’s
preference.
Employee Advantage
Teleworx's has adapted a different
approach in dealing with its employees. We
subsidize our employees living expenses.
Food is provided in the dorm as well as at the
contact center.Transportation allowance is also
provided. This limits the time a CSR spends
outside our facilities which translates to lower
piracy and security issues. A lower employee
turnover rate means better focus in serving our
clients.
Quality Service
Teleworx Active Solutions, Inc.
believes that delivery of Quality Products and
Services is top priority.
Contact Center Related Services
· Order Entry
· Dispatching
· Customer Service
· Sales
· Help Desk
· Tech Support (1st, 2nd and 3rd levels)
· Inbound Telemarketing
· Outbound Telemarketing
· Data Scrubbing
· Opinion
· Research/Surveys/Polling
· Secretarial Services
· Back Office Services (billing, transcription,
coding, data entry)
· E-Servicing (chat, tech, emailing)
· IVR
· Virtual Office Assistant
· 800 Toll-Free Services
- Who You'd Like to Hear From
- Clients who could provide:
hourly rate programs
inbound/outbound programs
surveys
non-voice programs
investors
- Country
- Philippines
- Company Name
- TELEWORX active solutions
JP Laurente's Photos
About
Visit www.cctll.co.uk to find out about Cyber City Call Centre Services
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Left you a message :)
Best regards,
Nicole
How bout your company?
That's good!
Sure, you can reach me at 1619-793-4471 or 632 914 2534.
Drop me a line anytime :)
God bless!
Nicole
I'm great! Thanks :D
Hope you're doing great!
Mabuhay tayo :)