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What you do in call centres

Team Leader, Outsourced, Consultancy, Telecommunications, Offshore, Training

About Me:

I have over 6 years of call center experience. I have worked in all aspects of the call center industry and feel I could be a great asset to your company. I have a great grasp on how to run an efficient and sales-based operation.

I believe I have the right ingredients necessary to help your call center expand and consistently perform. I have worked on programs for AT&T, CDC and Verizon Yellow Pages, just to name a few. I have run both inbound and outbound programs.

Focusing on sales and efficiency numbers but maintaining a fun work environment is the best recipe for success. I have implemented sales incentives that proved successful on the floor. I have helped agents reach to their limits by constantly going over the proper metrics they need to be outstanding agents. I believe letting the agents know the numbers we need has improved agent attitude and helps company morale. I have helped organize team building exercises that empower a feeling of support between agents and staff.

Who You'd Like to Hear From

Anyone

Country

USA

Comment Wall (10 comments)

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At 12:10am on February 25, 2009, Project Manager said…: Hi Jacob, I am also located in the USA & we are running some of the campaigns you mentioned here. I would love to meet up with you & see if we can discuss business related synergies.

Please email me & we can sync up project@mmindustriecorp.com

At 9:19am on February 21, 2009, Abhinav Bardhan said…: How are you... Looking forward to discuss business opportunities with you.

Regards
Abhinav

At 10:07pm on January 29, 2009, ATIF KHAN said…: pls add me in skype or yahoo so that we can talk further
skype : new.era.itconsultants
yahoo: neweraconsultants

At 10:22pm on January 28, 2009, ATIF KHAN said…: Hi
Jacob i am looking forward to do business with you i want you to outsource my process with payment twice a week
pls add me in yahoo or skype
neweraconsultants yahoo im
skype new.era.itconsultants

At 7:15pm on January 27, 2009, Michael said…: Jacob -

Please contact me ASAP.

212-354-1400 x 221

Mike Brown

At 1:50pm on January 27, 2009, Rajeeb Dutta said…: Hi,
Jacob,
This is Rajeeb,from Kolkata, India,working as Director of Tech. & Ops. in VCPL,(Intl. BPO), & a Freelance Trainer, total exp. in Training & BPO is 8 yrs 11 months,looking for a change, for position like Voice & Accent/Soft Skills Trainer/Training Manager/Ops. Manager, ready to join, do let me know if you have any opening in your company.
regards,
Bye,
Rajeeb.
mail me at: rajeebdutta@yahoo.com

At 3:42am on January 27, 2009, Suresh said…: Hi Mr.Jacob,

I came to know about you from Antony.Its really nice to see you here.

Looking forward to do business with you.

Please send a mail to my mail id: krisshsolutions@gmail.com

Wishing to Join hands with you.

At 9:16pm on January 26, 2009, Tanmoy Mukherjee said…: Welcome

At 7:16am on January 26, 2009, pavan said…: Hi Jacob,
This is pavan working as a call center consultant in India. Could you tell me what kind of campaigns you have with you. Kindly mail me the campaign details at pavankumar.turlapati@gmail.com

At 3:20am on January 26, 2009, Anthony Mitchell said…: I’ve worked with Jacob Mendenhall for over seven years and have found him to be an excellent call center supervisor and trainer. His grasp of the sales process and customer retention is better than anyone I know.

He has a keen sense of U.S. compliance requirements that is sorely lacking within the Big Four and offshore generally.

If you have the opportunity to work with Jacob, you’ll find that he energizes the workplace and builds morale.