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N D Gupta's Discussions
Required a good performance based center experienced in B2B
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Started this discussion. Last reply by Surmit De Mar 28.
US INBOUND CAMPAIGN
Replied Dec. 15, 2008
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Hi
My Client is a vending machine allocator in the US. We are looking for a good performance based center to do a short time project. Center performing well will be considered for future long term contract.
We will provide you the clients machin...
Profile Information
- What you do in call centres
- Offshore, Training, Facilities, Service Provider
- About Me:
- My Company is a software consulting and outsourcing organization aims to support organizations to achieve competitive edge in business arena.
We provide offshore inbound and outbound process outsourcing services for both voice and data support operations.
We offer end-to-end business processing support to our clients. We offer them turnkey projects, build apt solutions, manage and support systems in terms of infrastructure, applications and business processes.
Our Certifications:
I. ISO 9000 - 2001
Eternal Tech is proud to be an ISO 9000 - 2001 certified company. Complying with ISO 9000 : 2001, we ensure customer satisfaction through our quality objectives.
Our quality practices and procedures are regularly reviewed and updated at all levels within the company. This ensures that the company will continue to grow in a healthy state and that all our customers can be assured that our products and services are of the highest quality at all times
As part of our commitment to quality in service rendering, we comply with ISO 9000 : 27001.
We follow Six Sigma standards and guidelines to improve our processes and establish defect-less solutions and service delivery environments
We have adopted Quality Management System (QMS) in setting our delivery policies, formulating processes, planning and executing procedures for production / development / services. We intend to combine processes with apt project execution methods. We follow the guidelines QMS in identifying processes, measuring the effectiveness, controlling the support initiatives and improving service delivery to lead clients to business performance
Eternal Tech is compliant to BS 7799 standards, proposed by British Standards Institute (BSI) in 1995. According to this standard, we adopt a detailed practice for better information security management. We have adopted an implementation strategy and control mechanism for effective service rendering. We also incorporate risk analysis and management into our service initiatives.
What Can we Offer on a 24/7 platform (Voice & Chat)
1. Technical Support
2. Customer Care
3. Order Processing
4. Payroll and Accounts maintenance
5. HR Support
6. Heldesk - IT & Non-IT
7. Chat support- Free & Premium
I am interested in partnering with good and Genuine consultants (people looking for upfronts/advance, please excuse) or Direct companies in look out for Centers to outsource their work.
- Website:
- http://www.eternaltech.in
- Who You'd Like to Hear From
- I am interested in partnering with good and Genuine consultants (people looking for upfronts/advance, please excuse) or Direct companies in look out for Centers to outsource their work.
- Country
- India & US
About
Visit www.cctll.co.uk to find out about Cyber City Call Centre Services
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