Rob OMalley's Blog (7)

I need about another 50 quality leads per day. Highest payouts. Direct with British client. No upfronts. Join me on Yahoo: robert_ian_omalley@yahoo.com Continue

The Financial Times does a free news service which is perfect if you are in business. To sign up (it takes 20 seconds) visit http://financenews.at/callcentres I read it and it's great. Continue

Thanks to everyone who's responded to me on campaigns. I'm no longer dealing in campaigns to enable myself to focus 100% on developing the UK business for Cyber City in The Philippines. I do know of 1 client who is looking for call centres to dial for PPI claims. If you want business for your centre, contact me from May 6th and I'll send you the details. The contract will be direct with the client and there will be no commission to me. It's just my way of helping out other call centres. Continue

We have an immediate requirement. COntact me immediately. Continue

110 workers at call centre operator Teleperformance in Tours were on strike for 10 days demanding pay raise. Workers were demanding a 150 eur net cost of living premium on top of a 2.4 pct wage increase, in line with inflation, and improved working conditions. Last Friday (January 25) workers returned to work after a protocol agreement was signed. According to the union representative Emmanuel Getiau, they had obtained a 150 eur net premium and the possibility for those who wanted to work extra… Continue

Analysis of the Philippines as an Offshore Services Location TJ Singh, Frances Karamouzis, Helen Huntley, Ian Marriott This report analyzes the Philippines' suitability for offshore outsourcing, based on 10 criteria: language, government support, labor pool, infrastructure, educational system, cost, political and economic environment, cultural compatibility, global and legal maturity, and data and intellectual property security and privacy. Sourcing managers can use this report to judge whether… Continue

IS COACHING A REALITY IN YOUR CALL-CENTRE?

Over recent years, I have been lucky enough to have reviewed over 100 call centres whether as a consultant or judge in call centre related awards. Time after time, I am assured by top management that the company has a "coaching culture" and that the number 1 priority of its team leaders is to coach. However, I can count on 1 hand, the number of centres where this is a reality. It comes as no surprise that these are the centres with the lowest

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