Call centre agents at Teleperformance go on strike

[Rob OMalley]

110 workers at call centre operator Teleperformance in Tours were on strike for 10 days demanding pay raise. Workers were demanding a 150 eur net cost of living premium on top of a 2.4 pct wage increase, in line with inflation, and improved working conditions. Last Friday (January 25) workers returned to work after a protocol agreement was signed. According to the union representative Emmanuel Getiau, they had obtained a 150 eur net premium and the possibility for those who wanted to work extra hours to recover the financial loss due to the strike. There are ongoing discussions regarding an improvement in working conditions and revaluation of salaries at a national level in Paris. Another meeting with trade union representatives is going to take place this Thursday. Teleperformance is an international company providing customer service, technical support and sales call center outsourcing as well as worldwide outsourcing services. Teleperformance has call centers worldwide in Americas, Asia, Europe, the Middle East and Australia. It operates 281 contact centers in 45 countries through a number of subsidiaries,