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VMukti 1.1 Open Source Call Center Software

Started this discussion 17 Apr

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18 Apr

VMukti left a comment for Rasesh Chokshi 18 Apr

VMukti created a group called VMukti 17 Apr

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17 Apr

VMukti started a discussion called VMukti 1.1 Open Source Call Center Software 17 Apr

VMukti is a member of Call Centre Social Networking Site. 7 Apr

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What you do in call centres: Agent, Team Leader, Outsourced, Technology, Consultancy, Telecommunications, Offshore, Training, Facilities, Service Provider

About Me:: Intro

VMukti (formerly known as 1videoConference) from VMukti Solutions Pvt. Ltd. is an innovative, multi-point unified communications, collaboration and conferencing community engine with built-in support for access to platform features through :

a) personalized, mashable RIA web-interface
b) Light widget for 3rd party sites
c) desktops
d) PSTN
e) mobile and
f) IP phones

Its core features include audio, video, chat, file search, white-board, file-sharing, presentation, remote monitoring, controlling, sharing, and reports, all at use very low bandwidth / CPU usage!!!

As on date there is a huge dearth of products that offer good quality unified communications with multipoint conferencing and social collaboration plug-ins for 3rd party websites, neither are there products that converge the power of Web, P2P and Telecom – enabling web, phone, mobile or IP phone users to collaborate.
VMukti scores over USE-AS-IS systems that are non-customizable and non-scalable by providing P2P modular customizable platforms to clients. It is proud to promote the emergent open source culture. Our product also tides over the problem of High costs owing to large server / bandwidth server / bandwidth requirements as well as low quality output of collaboration products.
VMukti 1.x offers built in widgets for categories like communication, collaboration (Video, Audio, Telephony, Chat and more), vertical markets (Call center, tele-education) and more. Current release offer built in RIA Web widgets for vertical market call center industry including but not limited to enterprise p2p predictive dialer, dynamic script, dynamic leads & crm, live p2p reports, p2p relational database.
VMukti RIA Web Interface:
As specified, current release offers built in widgets for RIA Web interface. VMukti RIA Web Interface is technological miracle where we have embedded a tiny p2p - PBX & p2p relational database into RIA web interface itself. Dynamic personalized, customizable UI is special feature of VMukti 1.x. Offering complete Web based p2p architecture has been achieved in the current release. The predictive dialer has been designed to keep the client wait time and drop rate to virtually zero.

ALL THIS AND MUCH MORE, What are you waiting for???
www.vmukti.com