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Rick Upshaw 40, Male Austin, United States: 24zgtyortun16; Share

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Latest Activity

Joey Marcaida at www.focusservices.com left a comment for Rick Upshaw 10 Jul

Ruchir Gupta left a comment for Rick Upshaw 19 Mar

sushma left a comment for Rick Upshaw 19 Mar

Luke Faulkner left a comment for Rick Upshaw 14 Mar

Rick Upshaw replied to the discussion Current Campaigns 18 Feb

Rick Upshaw replied to the discussion Call Centers needed 16 Feb

Rick Upshaw left a comment for Rob OMalley 16 Feb

Profile

What you do in call centres: Outsourced, Consultancy, Offshore, Training

About Me:: While I my experience in the call center industry dates back to the latter part of the 1980's, my expertise lies more in sales, sales management and operational training and management of small to medium sized call centers. Apparently, it's not common knowledge that selling to Americans is different than selling to Filipinos, Indians, or many other cultures. My expertise is in training offshore call center agents and owners on the differences so that American clients can be obtained and maintained more effectively.

On a more personal note, I am a proud newlywed, and am married to the most beautiful wife a man could ask for. Here are a couple of videos you might like to see:

http://www.youtube.com/watch?v=b0Wmvm3exvM

http://www.youtube.com/watch?v=1ECXVrgFGys

Website:: http://www.idonthaveoneyet.com

Who You'd Like to Hear From: Like anyone else I always welcome the opportunity to earn new clients, and to speak to potential clients, so if that happens here, that would be great! However, I am happy to hear from anyone within the call center industry on any subject. I look forward to hearing from YOU!

Country: United States

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Comment Wall (26 comments)

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At 7:01pm on 10th July 2008, Joey Marcaida at www.focusservices.com said…: Rick congrats in finding a home in the Philippines and more importantly the love of you life. Best.

At 5:50pm on 19th March 2008, Ruchir Gupta said…: Hi Rick,
Congrats on your wedding!!!

Let me know if you feel we can discuss on subjects of mutual interests.

Nice knowing you...

RG

At 5:24pm on 19th March 2008, sushma said…: Dear Mam/Sir
I have been given priviledge of introducing “Digital Footprints” to top international clients like yours.

Digital Footprints is an International Call Center catering the needs of its international clients since its incorporation. Also Digital Footprints is the first BPO Company that provides integrated customer lifecycle management services through a “Multi-shore global delivery model” and is the number one in business performance to 70% of our clients globally.

Whatever your needs and requirements, we have the technology and integra¬tion abilities to help you achieve your organizations goals. Advanced, proven hardware, software and networks have been select¬ed to give you a full range of services with very high reliability and support. We can provide a technol¬ogy solution or connect into your existing system.

Headquartered in Yorkshire, UK, DFTP is a rapidly growing global com¬pany. With state-of-the-art facilities across 9 global delivery centers that accommodate nearly 5000 seats, DFTP Customer is among the top 50 Contact Centers worldwide. DFTP provides Integrated Customer Life¬cycle Management services (CLM) across the financial services, technol¬ogy, telecommunications, retails and services industries. With a focus on predictable and sustainable business performance coupled with innova¬tion, DFTP delivers a sustainable competitive advantage for its clients in their end customer management.
Contact Details:
UK: 208/210 Beverley Road, Hull HU5 2TX, East Yorkshire, UK Tel: +44 2080-993602
US: 12981 Mallory Circle, Orlando, FL-32828, Tel: +1-321-2511948
India: MP  Veer Sawarkar Marg, Prabha Devi, Mumbai - 400 025, Tel: Mumbai – +91 9867082934
UP  Sector - 64, Noida – 201301 Tel: +91 9971189763
BIHAR  S K Nagar, Patna - 800 001 Tel: +91 612-3298354/2525139
BIHAR  Kankarbagh, Patna - 800 020 Tel: +91 612-3298354/2525139
Website: www.digitalfp.com Email: sushma.digitalfp@gmail.com

At 12:13am on 14th March 2008, Luke Faulkner said…: Hi Rick,
We are certainly always open to starting discussions with clients in North America regarding the provision of outsourced call centre services out of the Philippines. We are filling our capacity quickly and will expand operations there to suit customer demand. Feel free to contact us though the stellarbpo.com website if you want to find out more about the company or wish to start discussions with members of our business development team. Cheers, Luke

At 11:57am on 13th February 2008, melissa.drishti said…: Hi Rick,

Actually, we don't run call centers. What we do is we provide contact center solutions for outbound and inbound operations. For more information on our product and company, you may visit our website at www.drishti-soft.com.

I will be glad to answer any inquiry about our product. You may email me at melissa@drishti-soft.com

All the Best,
-- Melissa

At 5:34pm on 5th February 2008, Mary said…: Hi Rick

Please send me your email contact to

apjesnana@yahoo.com I ahve several things goin g on and many centers in line waiting. But plenty to do for all. I am traveling at this week and should get info over to you b y Thursday.

Mary

At 11:54am on 4th February 2008, AMIT BADAMI said…: Rick Happy to see if we can help. I am out of the country from Friday until end of the month, back in London after that. FYI- our next Global Sourcing event is on June 26th in London www.emrgind.com Amit Bets to reach me on amit.badami@emrgind.com

At 6:44pm on 3rd February 2008, subhashis Dutta said…: Hi Rick,
hope we can find synergy..

Regards

At 7:26pm on 21st January 2008, Mohammed Ahmed said…: Hello Mr.Rick, Hope you are doing great, I am Ahmed from Hyderabad, India. I am looking for a good process to re-start my Call Centre, coz i have seen many up's and downs for the past 1 year, had seeen many so called clients, taking upfronts and not responding at all.
I hope to hear from you soon.
Do mail me if you have any Process so that i can re-start my call centre.
E-mail id : omanahmed@gmail.com

At 5:14pm on 12th January 2008, Daniel said…: hi,
well i am in India and would like to work with you so could you pls send me more details abt your project to dan.illuminati@gmail.com