Social Networking for People in Call Centre & BPO Industry

Belal's Page

Belal's Friends

Belal joined 2 groups. View Groups 27 May

Afshi left a comment for Belal 26 Mar

Belal joined the group Call Centers in Asia 23 Mar

Belal left a comment for Afshi 23 Mar

Belal left a comment for Michelle Ansell 19 Mar

Belal left a comment for Dure Sameen 18 Mar

What you do in call centres: Outsourced, Technology, Consultancy, Telecommunications, Offshore, Training, Facilities, Service Provider

About Me:: Managing Operations related to BPO, IT & Telecoms division in Pakistan, UAE & Philippines, main responsibilities includes Identifying roadmaps and solution based on BI to accommodate & enhance businesses related to vertical and horizontal enterprises, Providing functional leadership to the operations of the BPO team. Ensure resources match workloads to provide cost effective, high quality service within agreed SLA's and timeliness. Lead an effective BPO team of Operations Managers / Senior Managers.

Drive business and interfaces with the clients. Build and maintain effective long-term relationships with key members of the client team. Head the Data Processing and other BPO Operation. Identify opportunity for growth of the product and participate in transitions.

Beside managing operations responsible to develop business leads and facilitating customer’s requirements with the best offerings for:

• Contact Centers Solutions
• CRM
• Applications and Portals
• Business Intelligence
• Interactive Marketing
• WiMAX & Wireless
• Technology Consulting
• Strategic Alliances
• Telemarketing