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Rob OMalley's Page

Rob OMalley Male United Kingdom: 2ytfc1jrio3a1; Share

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Rob OMalley's Groups

Outsource 2 Pakistan (13 members)
Outsourcing Providers (30 members)

Complete Call Center Solution Under One Roof (18 members)
Campaigns (37 members)

Philippine Call Centers (43 members)

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Rob OMalley's discussions

Call Centre Related Businesses for Sale

Started this discussion 3 Jul

Call Centre Workers Not Getting Enough Sleep

Started this discussion 30 Jun

My Views on The EMRG Conference

Started this discussion 30 Jun

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Latest Activity

Maytri Infotech left a comment for Rob OMalley 3 Jul

Rob OMalley left a comment for Cora Llamas 3 Jul

Rob OMalley started a discussion called Call Centre Related Businesses for Sale 3 Jul

Rob OMalley left a comment for denby 3 Jul

denby left a comment for Rob OMalley 3 Jul

Rob OMalley left a comment for Shahbaaz Khan 30 Jun

Rob OMalley started a discussion called Call Centre Workers Not Getting Enough Sleep 30 Jun

Rob OMalley left a comment for World Phone 30 Jun

Profile

What you do in call centres: Outsourced, Consultancy, Offshore, Service Provider

About Me:: With 15 years experience in call centre outsourcing both onshore and offshore with companies such as SITEL, Teleperformance and Inkfish, I am the Managing Director for a Philippines based outsourced call centre.

Website:: http://www.cctll.co.uk

Who You'd Like to Hear From: Companies looking to outsource direct response, overflow or catalogue work.

Country: United Kingdrom and Philippines

Rob OMalley's Blog

Call Centre Campaigns

Thanks to everyone who's responded to me on campaigns. I'm no longer dealing in campaigns to enable myself to focus 100% on developing the UK business for Cyber City in The Philippines. I do know of 1 client who is looking for call centres to dial for PPI claims. If you want business for your centre, contact me from May 6th and I'll send you the details. The contract will be direct with the client and there will be no commission to me. It's just my way of helping out other call centres.

Posted on 22nd April 2008 at 10:52pm — 2 Comments (Add)

Secured Loans Projects

We have an immediate requirement. COntact me immediately.

Posted on 3rd March 2008 at 11:58am — 3 Comments (Add)

Call centre agents at Teleperformance go on strike

110 workers at call centre operator Teleperformance in Tours were on strike for 10 days demanding pay raise. Workers were demanding a 150 eur net cost of living premium on top of a 2.4 pct wage increase, in line with inflation, and improved working conditions. Last Friday (January 25) workers returned to work after a protocol agreement was signed. According to the union representative Emmanuel Getiau, they had obtained a 150 eur net premium and the possibility for those who wanted to work extra… Continue

Posted on 30th January 2008 at 11:29am — No Comments (Add)

Analysis of the philippines as a call centre destination

Analysis of the Philippines as an Offshore Services Location TJ Singh, Frances Karamouzis, Helen Huntley, Ian Marriott This report analyzes the Philippines' suitability for offshore outsourcing, based on 10 criteria: language, government support, labor pool, infrastructure, educational system, cost, political and economic environment, cultural compatibility, global and legal maturity, and data and intellectual property security and privacy. Sourcing managers can use this report to judge whether… Continue

Posted on 17th December 2007 at 1:33pm — No Comments (Add)

Are you really coaching your call centre staff?

IS COACHING A REALITY IN YOUR CALL-CENTRE?

Over recent years, I have been lucky enough to have reviewed over 100 call centres whether as a consultant or judge in call centre related awards. Time after time, I am assured by top management that the company has a "coaching culture" and that the number 1 priority of its team leaders is to coach. However, I can count on 1 hand, the number of centres where this is a reality. It comes as no surprise that these are the centres with the lowest…

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Posted on 7th December 2007 at 4:22pm — 4 Comments (Add)

Comment Wall (66 comments)

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At 11:22pm on 3rd July 2008, Maytri Infotech said…: HI ROB !!

Thanks for the invitation. you can always mail me at swat@maytri.net

Regards
Swatantra Verma

At 9:05am on 3rd July 2008, denby said…: hi rob, i just joined the social network a month ago. just wanted to ask if there is any reports or abuse here in the community on the members? im just curious. thanks

At 4:45am on 28th June 2008, Pankaj said…: Hi Rob, Thanks a lot. I learnt something important yesterday. Business ethics are relevant and will remain so ! Cheers !

At 10:58pm on 27th June 2008, nelson 'd souza said…: hi rob
my name nelson d souza and i am working as a asst manager (operations) for a bpo in india we are a 50 seater outbound & inbound company.plannning to ramp up quickly if you could pls send me details about the campaigns at nelsondsouza1978@gmail.com
it would be great if u could provide me with your contact information. i can send u my company profile.
we are seriously looking forward to have a long term relationship in good faith

regards
nelson

At 12:19pm on 25th June 2008, Carolina Mosbah said…: Hi,

we design and develop applications required for efficient working of call centers. Our products are designed to help you in inbound and outbound call handling, supporting your agents with latest technologically advanced tools and managing overall performance.

At 4:35pm on 18th June 2008, EXIGO said…: Hi! I was just wondering if you happen to know some non-voice processes that are available for outsourcing to Philippine call centers.

At 10:24pm on 10th June 2008, Sidd Biswas said…: Hi Rob,

This is Sidd. Our 120 seater center is located in India. It's good to be at this site.. If you come across inbound for as low as 5 seats then do let me know.

Thanks,

At 7:56am on 10th June 2008, Tania De Silva said…: Hi Rob,
I'm new to this site and reading through most of people's comments, suggestions ect.. We are stating up a call centre operation in Sri Lanka in july and looking for contracts or a business partner. we will manage the operation. If interested please email me at desilva.tania@yahoo.com

Regads
Tania

At 11:53am on 26th May 2008, Ashish Sharma said…: Hi Rob,

Hope you are doing well!

We are based in gurgaon in india and specialises in IT Infrastructure management services, recently we have come up with brand new infrastructure for 100+ seating capacity. Please inform us if we can be of any help to each other?

I look forward to hear from you soon.

Regards

Ash
ashsharma3@rediffmail.com

At 6:30pm on 24th May 2008, CSS said…: Hi ! Rob OMalley

Send me the Details of the Process ASAP.