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Nigel Gooding Male
London
United Kingdom
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What you do in call centres
Consultancy
About Me:
The "Aardvark" Nigel Gooding is a expert in delivery of World class Customer Services.

Nigel was the first ever employee of the award winning National Rail Enquiry Service back in 1995 as project manager he started the process of transformation of service delivery in one the UKs largest call centre operations.

Since then Nigel has been consulting in both private and public sectors. Delivering strategic change in their provision of customer service to their customers. Whether this be business to business or business to consumer. Nigel engages, evaluates and enables organisations service provision to ensure effective delivery.

Nigel has indepth understanding of call centres, web technology, written, e-communications and face to face communication his work has transformed many organisations customer service delivery.

Known on the international stage as an effective conference speaker Nigel has shared his views across the globe including South Africa, Sweden and London. In addition to having numerous published papers.

Nigel is a true champion of the customer, a true aardvark. To contact the Arrdvark e-mail me nigel@fifthconsultancy.com
Website:
http://beattheaardvark.blogspot.com
Who You'd Like to Hear From
Customer Service and Call Centre professionals
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Worldwide

Nigel Gooding's Blog

Nigel Gooding

Perception is everything or is it?

Wednesday, 18 June 2008 This posting is provided 24 hours in arrears for todays posting visit http://beattheaardvark.blogspot.com “Perception is everything” as I frequently tell my children who look at me as if I am an alien. To a 7 year old daughter who is solely interested in all things 4 legged and called “Boo” and a 9 year old who is considering building a tardis to compete with Doctor Who I am an alien. I tell them perception is everything as I am wiping their faces of chocolate or tooth… Continue

Posted on 19 June 2008 at 8:30am —

Nigel Gooding

UK Customer Service gets Web-blog scrutiny

UK Customer Service gets Web-blog scrutiny A World leading expert in Customer Service Delivery has launched an innovative look at UK Customer Services through his new web-blog “Beat the aardvark” The "Aardvark" is Nigel Gooding is an expert in delivery of World class Customer Services. His web-blog looks at Customer Service through the eyes of customers and gives a balanced but hard hitting view of service delivery in the UK. The web-blog address is: http://beattheaardvark.blogspot.com Speaki… Continue

Posted on 18 June 2008 at 12:07pm —

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At 9:20am on 21 July 2008, Darren said…
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