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Angelika West Female
Basingstoke
United Kingdom
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Profile Information

What you do in call centres
Technology, Telecommunications
About Me:
Bid Specialist in Multimedia Applications Group at NORTEL, Maidenhead and specialising in IVR but now also involved with CC Responses.
Website:
http://www.nortel.com
Who You'd Like to Hear From
Anyone who is interested in state-of-the art IVR and Call Centre total solutions (hardware, software and Professional Services), either B2B or as partners/distributors in various countries around the globe. These solutions are typically suitable for medium to large enterprises.

Comment Wall (14 comments)

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At 4:20am on 8 August 2008, Manuk Grover said…
Hello,

I would like to introduce myself as Manuk Grover, (Business Development Officer) for "eSkYpOiNt." an Indian based call centre with multiple locations around the world.

I have gone through to your outlines on outsourcing forum. We are a vibrant organization with experience in a wide variety of industries.

Our alliances and partnerships operate on three ethos:

1. Long Term Relationships
2. Significant cost Advantage and Continuous Quality Improvement
3. Flexibility in approaching and delivery centers.

Having delivery centers in Australia, United States and India gives us mirrored interface to tackle global competition and Capabilities and providing our clients with high comfort levels with our local offices and representation.

I would like to tell you that we can be of great help to the companies who need outsource to expand their sales horizons in about reducing their costs to 1:5 ratios. We can do telesales for their major as well as minor products. We are also into Lead Generation, Web Design and other Web Based Work, Collections, Inbound Customer Care, Insurance etc.

We are in the process of expanding our operations & targeting a broad spectrum of clients. Please update us on any call center opportunities that you may have so that we could send through our company profile & take things to the next stage.

PS: We have worked for 3G wireless and working for Orange for one of our UK Based client. This is for your information.

Best Regards,

Manuk Grover
(Business Development Executive)

Email me at Manukgrover@eskypoint.com,
Manukgrover@gmail.com
At 6:54pm on 8 July 2008, RYAN ALMEIDA said…
Hi Angelika . Well we would like to start an Inbound customer care process . Would you have some potential links ? we could work out a deal & start business in good faith . pls reply .. my email id : ryana5042@gmail.com ; ryan.almeida@dakshinainfin.com
At 10:07am on 26 June 2008, Sam Smith said…
Hi.
I am looking for some good projects. If you have then send me on sam.fti@gmail.com and my chat id Skype: sam.fti.

Thanks
At 3:39pm on 8 June 2008, J N RAO said…
Hi ,
This is J N RAO from chennai - South INDIA. I am a consultant and also Heading a Call center . Would like to be in touch.
At 9:34pm on 13 May 2008, Aisha said…
Hi Angelika,

Thanks for adding me..
At 3:55pm on 19 February 2008, Phillip Mathews said…
Hi Angelika,
We do have our center with 400 seats looking seriously for an inbound, currently doing outbound process with 150 seats. And We are capable of extending our infra to the extend any level to the expectation of the clients.
Regards,
Phillip
At 2:23pm on 29 January 2008, Angelika West said…
Hi Edz, I am afraid that I don't have anything to do with our marketing. I am in system solutions, IVR/CC systems and applications...not outbound marketing. However, if you were to expand your physical call centre to include ACD/CTI/IVR systems and applications, Nortel would be very happy to discuss this with you. Looking forward to hearing from you again. Take care
Angelika
At 8:09am on 29 January 2008, Edz said…
We are a small entry level Call Center here in the Philippines looking for good campaigns for USA and Canada. We are currently running a VoiP Account and planning to expand depending to our clients needs. Experienced agents on leads generation, appointment setting and Telesales are working for us and the level of their expertise is above the required field.

We are looking for additional campaigns and hope we can be a good business partner. You can drop me an email or text message. Kindly include payment guarantee, contract, etc.

Thank you,
Edz
callcarephils@gmail.com
+639159092979
At 7:11pm on 12 January 2008, Angelika West said…
Hi Nayab,
I will be happy to pass your request onto my colleagues in Pakistan. I am sure that they will be in touch with you very quickly to let you know what is required for a distributorship..
Many thanks for your interest and no doubt one of our chaps looking after that part of the world will be in touch..
Cheers
Angelika West
Multimedia Applications
Nortel
Maidenhead - UK
+44 (0)1628 434636
Fax: +44 (0)1628 433021
At 6:02pm on 12 January 2008, Angelika West said…
Hi Hamsavathy,
I am sure we have a call centre in the USA, but as far as I know, we don't have one in the UK. I am sure that our customers are able to call in and get to our call centre, which, of course is all made up of our own components :) If you need anything for your call centre, e.g. IVR or Natural language speech rec, let me know and I will investigate and maybe hand your requirements over to our guys in India, or you could always talk to them and find out what else we could do to improve anything there...
Anyway, very nice to hear from you and keep in touch...
 
 

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